ONLINE DOCTOR CONSULTATION
Your chosen doctor will call you back when he receives the consultation request. Please make sure that your phone is turned on, connected to the internet and that it is not in the “silent” mode. It works better than any video call that you have made because Dofody uses cutting edge technology to make the video calls meet the highest quality with crisp audio. There is no time restriction for each call! That means you can see and talk to your favourite doctor for as long as you want!
If for any reason, the call gets dropped, we will make sure that you will get another call from the same doctor within 24 hours.
Your phone will ring just like a normal call would, except that it will display the name of the doctor to who you have sent the consultation request. As Dofody audio calls work through the internet, please make sure that your phone is connected to it, and is not in the “silent” mode.
Just like video calls, we will make sure that if the call gets dropped accidentally, you will get another call from the same doctor till the whole consultation goes through!
There’s no need to teach a fish to swim, right? Chatting with your doctor on Dofody will be just another routine for you! It works, real-time, dynamically and seamlessly. But, don’t expect to get the replies instantly! Your doctor will reply only when she is free to use her phone, open up the Dofody app and then type the message for you. Don’t worry, every chat consultation has 7 days validity and so you can be assured that your doubts will be cleared satisfactorily.
NOTE: If you have chosen your favorite doctors for video, audio or chat consultations, kindly note that each doctor has different times and days that they have made available for online consultations. Kindly see the doctors available timings before making the consultation request. If your doctor insists on a physical examination or asks you to visit a local hospital, it would be wise not to misjudge their decisions!
If you want the quickest consultation for your health problem, choose quick consultation. It works through video and audio calls, but, in this case, we assign a doctor to address your question as soon as the request is received. So, giving a bit more detail about your health problems will be a good idea while submitting the consultation request form. This service is currently not available between 6 PM and 10 AM and on public holidays. By choosing quick consultation, you don’t have to filter through the different speciality doctors list and then wait for the chosen doctor to call you back. It just works quicker!
Disclaimer: In no circumstances shall the services offered by Dofody doctors be used in emergency situations.
Support time: Weekdays 9 AM to 6 PM